Cookies, Privacy Policy and Terms and Conditions

Cookies Policy

This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Privacy Policy of The Chelmsford Drama Centre

Updated on 16th May 2018

Here at The Chelmsford Drama Centre we are completely committed to respecting and protecting your privacy. This Privacy Notice explains the personal data we may collect about you when we maintain contact. It also explains how we’ll store and handle your information and how we keep it secure and safe.

Keep checking back for updates to our Privacy Policy.

The Chelmsford Drama Centre is the data controller of your personal information (collectively referred to as “CDC” “we”, “us” or “our” in this Privacy Policy).

If you require further information please contact us at info@thechelmsforddramacentre.co.uk

Personal data, or personal information, means any information about an individual that can identify them. It does not include data where the identity has been removed (anonymous data). We collect the minimum amount of personal information needed to complete a contract that we have with you.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes your first name, maiden name, last name, title, date of birth
  • Contact Data includes your postal address, email address and telephone numbers.

Where we need to collect personal information about you by law, or to fulfill our obligations to you and you fail to provide that information when requested, we may not be able to perform the contract we have or services we are trying to provide to you. In this case, we may have to stop providing you with the services, but we will notify you if this is the case at the time. For example, where you do not consent for your child to be recorded by The Chelmsford Drama Centre, we will contact you and discuss whether we can continue providing the services.

We collect your personal information by direct interactions with you. Mainly you will give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone and email.

How we use your personal data

The processing of your personal data is necessary for us to provide a service that you have requested under a contract we have with you. We rely on that contract as a legal basis on which we process your personal data.

The Chelmsford Drama Centre processes personal data for certain legitimate business purposes which include, some or all, of the following:

  • where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customer;
  • to identify and prevent fraud;
  • to enhance the security of our networks and information systems;
  • to better understand how people, interact with our web sites, and
  • to provide communication which we think will be of benefit and interest to you.

In addition, if we or our owners undergo or propose to undergo a business transition, such as a corporate re-organisation, sale, merger or acquisition by somebody else of some or all of our shares or assets, we may share your personal information with parties connected with the proposed transaction.

Any information which is transferred or shared in this way will remain subject to the promises given to you in the version of this Privacy Policy which applies at the relevant time, unless you agree to different terms.

Otherwise, we rely on consent as the legal basis on which we process your personal information. We will seek your consent from time to time to continue to process your data by contacting you.

Marketing

We only use your personal information to administer your account and to provide you information on the products and services you have requested from us. From time to time we will also invite you to participate in surveys which help us to improve what we do. We will never sell, distribute or lease your personal information to third parties.

Where and how we store your personal data

When you provide The CDC with personal data, we will hold your information on our electronic database on servers physically located within the UK or the European Economic Area (the “EEA”).

We will use appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss destruction or damage of your personal information. Your personal information is stored electronically on a database file which is password-protected and stored offline, behind up-to-date firewall and antivirus protection.

Access to personal information is limited to The Director of The CDC. These individuals have access to the personal information on the database to enable them to perform their contractual duties.

We have put in place procedures to deal with any suspected personal information breach. In the unlikely event that your personal information was accessible to third parties through a data breach, we would inform you as soon as we become aware of it and any applicable regulator where we are legally required to do so.

How long we will retain your personal data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information we consider

– the amount, nature, sensitivity of the personal information,

– the potential risk of harm from unauthorised use or disclosure of your personal information;

– the purposes for which we process your personal information,

– whether we can achieve those purposes through other means,

– and the applicable legal requirements.

Your personal data stored on our database will be reviewed every six months and where appropriate we will delete your personal data. If you no longer require the services of The Chelmsford Drama Centre we will delete your personal data immediately.

If you complete our enquiry form, we will pass your personal data to The Director of The CDC.

If you have contacted us and have requested that we keep your personal data on file for the purposes of receiving information from us, for example, about new centre’s opening, we will ensure that we confirm with you each time we contact you, that you are happy for your personal data to be stored by us for contact only. If you choose not to proceed with registering with us, we will remove all your stored data after 6 months.

Access to information

Data Protection Legislation gives you right to access the information we hold about you. Your right of access can be exercised in accordance with Data Protection Legislation. We will respond to any valid access request within 30 days (though if it is expected to take longer than 30 days, we will notify you and keep you updated on likely timescale) and we will make available your information in a format to be agreed. To obtain a copy of the personal information we hold about you please contact us in the manner set out at the end of this Privacy Policy.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights contained in this Privacy Notice). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. In these instances, we will notify you.

Erasure or rectification of information

Data Protection Legislation gives you the right to ask us to erase information held about you if it is no longer necessary in relation to the purposes for which it was collected or processed. You also have the right to ask us to rectify inaccurate information we hold about you or to complete incomplete information about you.

Your right of erasure and/or rectification can be exercised in accordance with Data Protection Legislation. If you make a valid erasure or rectification request, we will take reasonable steps to erase or rectify your information so far as required by Data Protection Legislation. However, Data Protection Legislation allows us to retain and continue processing your information in certain circumstances and if any of those circumstances apply we may continue to hold and process your information (in accordance with this Privacy Notice) despite your request for us to erase it. Such circumstances include (but may not be limited to) where our continued holding and/or processing or your information is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation that requires processing of personal data by EU or member state law to which the controller is subject, or for the performance of a task carried out in the public interest, or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health;
  • for archiving purposes in the public interest, or scientific and historical research purposes or statistical purposes in so far as the erasure of the information would be likely to render impossible or seriously impair the achievement of the objectives of the archiving purposes in the public interest, or the scientific and historical research purposes or the statistical purposes, and
  • for the establishment, exercise or defence of legal claims.

Changes to our Privacy Notice and your duty to inform us of changes

The data protection (GDPR) law in the UK changes on 25 May 2018 so we have updated out policy before these changes.

We will communicate to you any material changes to our Privacy Policy by posting to the addresses provided. This will ensure that you are always aware of the information we collect, how we use it and the circumstances under which we may disclose it.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Your right to withdraw your consent or complain

You have the right to withdraw from us your consent to process your personal data at any time. Please bear in mind that if you object, this may affect our ability to complete a contract which we have with you. The CDC will maintain an audit trail of consent given and consent withdrawn.

If you consider that we have failed to comply with this Privacy Policy and/or Data Protection Legislation in relation to the information which we hold or process, or you are not satisfied with our response, you have a right to make a compliant to the relevant UK supervisory authority for data protection issues at any time, which in the UK is the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance in the manner which is set out at the end of the Privacy notice.

Our Data Protection Policy can be viewed from this link: The Chelmsford Drama Centre Data Protection Policy

Our Cookie Policy can be viewed from this link: Website Cookie Policy

 

Terms and conditions – updated 16th May 2018

This is an agreement which sets out the terms and conditions that will govern the relationship

between us, The Chelmsford Drama Centre and you the Parent/Guardian. It is a legally binding

agreement. Please read carefully as these rules enable us at The Chelmsford Drama Centre to

maintain high standards and the safety of our students and staff.

 

  • A free trial and any discount is only offered at the discretion of the Director of The

Chelmsford Drama Centre.

  • The Chelmsford Drama Centre has the right to remove any student from class if the student

is putting the health and safety of other students or staff at risk. We reserve the right in this

instance, to permanently exclude students.

  • We also will not tolerate rudeness, bullying, abuse or inappropriate behaviour from

students, parents or guests. Such actions will result in exclusion from The Chelmsford Drama

Centre.

  • Excluded students will still be liable to pay the full term fees

 

  • Term fees are to be paid monthly or in full, the date to be determined by the Director.

Failure to pay fees by the date stated may result in another student being offered your

child’s place. Any fees outstanding after attempts at communication have failed, will be legally pursued.

Late fee payments will be charged at £5 per week and will be added to your term invoice.

 

  • If your child is unable to attend class, you must let us know as soon as possible on 07792

832609 / info@thechelmsforddramacentre.co.uk. Missed classes will not be reimbursed. In the

unlikely event of The Chelmsford Drama Centre cancelling classes, we will endeavour to

reschedule. Reimbursing in this instance is at the discretion of the Director.

 

  • Please arrive on time for lessons.

 

  • After registration, it is important all parents leave their child with the teachers at The

Chelmsford Drama Centre, no parents are permitted to sit in or attend lessons.

 

  • All students will be supervised at all times at The Chelmsford Drama Centre, however

deliberate damage or destroying of property by students will result in an invoice for the

repair being issued.

 

  • The Chelmsford Drama Centre reserves the right to use any individual or group photographs

or films of your child for press or promotional purposes. If you are unhappy with this, you must

specify on sign up.

 

  • We reserve the right to make changes to these rules and will communicate any changes to

you at the address or email specified. Proof of sending such notice shall be sufficient

evidence of receipt.

 

  • A four week notice period is required if your child wishes to leave The Chelmsford Drama

Centre. This must be submitted in writing or email.

 

  • Any complaints must be brought to our attention immediately, so we can work with you to rectify any issues. Any attempt to maliciously damage the company reputation without working with us first will be legally pursued.

 

This agreement is governed by the laws of England and Wales.

A direct link to The Chelmsford Drama Centre’s Terms and Conditions can be found here. The CDC Terms and Conditions